Returns &
Refunds
Returns &
Exchanges
We want you to be satisfied with your purchase. If the item does not meet your expectations, you may return it under the conditions below.
Return period
You have the right to return the product within 14 days of
receipt without providing a reason.
Return
conditions
To be eligible for a return:
· the item must be unused
· in original packaging
· not damaged
· complete with all components
Non-returnable
items
The following items cannot be returned:
· food and perishable goods
· custom-made products
· opened or used cosmetics
Refunds
· refunds are issued via the original payment method
· processing time: up to 14
business days after receiving the returned item
Return shipping
cost
· return shipping is paid by the customer
· if the item is defective or incorrect, return is free of charge
How to return an
item
1. Contact our support team
2. Provide your order number
3. Follow the return instructions
Damaged or incorrect
items
If you receive:
· a damaged item
· the wrong item
Contact us within 24 hours and attach photos — we will resolve the issue promptly.